Thank you for shopping at TreadsLocker.com. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
1. Conditions for Returns
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days.
- The product is in its original packaging.
- The product isn’t used or damaged.
- You have the receipt or proof of purchase.
- You obtained a Return Merchandise Authorization (RMA) from us.
Products that do not meet these criteria will not be considered for return.
2. Non-returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods such as food, flowers, or plants.
- Customized products that are made to your specifications or clearly personalized.
- Goods which are not suitable for return due to health protection or hygiene reasons if opened after delivery.
Please note that we do not accept returns for clearance items or gift cards.
3. Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
4. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: